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Bromcom Parent Carer Support

Bromcom logo

This is the parent and carer support page for Bromcom. 

Bromcom is the school's MIS (management information system) and is the central piece of software in the day to day running of the school. ‘MCAS’ stands for My Child at School and is the name of the parent/carer view of our published data on both desktop and the app.

The use of Bromcom is part of our ongoing effort to improve the information and communication the school provides.

We have not enabled all the features in Bromcom yet, so there may be features mentioned in help guides that you find online that are not visible in your Bromcom. We will publish help guides for all new features and visible data when we enable them.

Your child/children will access their data via a website/app called Student Portal. Help and advice is available in school from staff and on the dedicated student support page here.

Essentials

Click for the MCAS website

Login to the MCAS website

Click for MCAS on the Apple Store

Download the MCAS App from the Apple App Store

Click for MCAS on the Google Play Store

Download the MCAS App from the Google Play Store

How to log in for the first time with a new parent/carer account 

How to log in and use MCAS with an existing parent account 

How to reset your MCAS password

General Advice on Using MCAS

Click below for the Parent/Carer Guide to MCAS.

Parent Carer Guide

In addition, here is more guidance on using the MCAS portal.

 

MCAS FAQ

Q. What do I do if I’ve Forgotten my Email Address OR the School doesn't have my Email Address?

A. Contact our student data team.

Q. What do I do if I’ve Forgotten my Password?

A. Click the Reset Password link from the MCAS login page. See How to reset MCAS Password.

Your password needs to be 8 characters long.

Q. The School has Sent out Invitation Codes for Parents/Carers to use. However, I didn’t Act on it and it's Saying the Link has Expired. What do I do?

A. Don't worry, you can click on the 'reset password login' link from the login page and enter your email to restart the account setup process.

See How to reset MCAS Password for more information.

Alternatively, the school can send a password creation email to you again. Contact our student data team.

Q. I get the Message ‘Incorrect Email Address’  When I Attempt to Login. What Should I do?

A. You should contact the school, so we can update the contact record for you with the correct email address. Contact our student data team.

Q. The Email Address Associated with my MCAS Account has Changed. What Should I do?

A. You should contact the school, so we can update the contact record for you with the correct email address. Contact our student data team.

Q. I am not Receiving Pop-up Notifications from MCAS

A. When you first install the app you are asked to allow Notifications. We recommend that you do so that that you r app alerts you to new messages.

Bromcom permissions

 

If you need to adjust your settings later on, depending on the device you are using, you will need to go Settings > Notifications, and activate or allow the MCAS App to provide you with notifications.

Here is an example from an Android phone. The user has gone to Settings for the phone > Notification > Searched for MyChildatSchool and from there can turn on Notifiactions and fine-tune how the notifcations will work.

Android notification settings

 

How do I Know if I Have a New Notification in the app?

A. Like most apps you will see a red dot appear next to the app's icon to signify that there is a new ntofication message to read. 

App icon red dot image

In the app itself the number of unread messages will appear next to the messages icon. In the web view it will appear on top of the email icon.

Messages red dot image

 

Q. How do I Check my Details and my Child's/Children's Details on the System are Correct?

A. Go to the Data Collection menu on the left-hand side to see the details we hold for you and your child/children.

You can submit changes to us using the same Data Collection screen. See here for how to do this.

You cannot check the details of the other contacts linked to your child/children. Those details are only available to the other contact.

As Contacts we Both Share the Same Email. Is that a Problem?

A. No, that's absolutely fine. When you log in with a shared emal you will see a message that asks you to pick the profile/the contact name you want to use to view the data.

Once logged in, you will be able to change the profile (which contact you are logged in as) by clicking on the name in the top right, and selecting change profile.

Image file above from Bromcom

Specific Tasks

How to view and update your personal data and your child’s data

How to view classes

How to view homework

How to view exam results and exam timetables

Parents and carers interested in how the Student Portal works can watch the following video (link below). Note, we have not enabled all the features shown. 

The Student Portal – A general overview

 

Contact us

St. Mary Redcliffe and Temple School
Somerset Square, Bristol, BS1 6RT

0117 3772100

enquiries@smrt.bristol.sch.uk